CHAPTER 4
IT has become an important part of the organization's strategy, competitive advantage and also to gain a profit..the first thing manager need to understand about IT success is incredibility to measure.
The meaning of metrics is a measurement by which is efficiency, performance, progress or quality of a a plan, process or product that can be assessd
Efficiency and effectiveness metrics are two primary types of IT metrics.Efficiency IT metrics measure the performance of IT system itself including throughput speed and availability.Efficiency IT metrics measure the impact IT has on business processes and activities including customer satisfaction, conversation rates and sell through increases.
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